SHIPPING & RETURNS

Shipping is FREE on all orders over £60 in one transaction store-wide to mainland UK.

DOMESTIC DELIVERIES

Delivery times are as follows:

Mainland UK 1-3 business days from shipping date.

Remote areas: approx. 5 business days from shipping date.

We aim to ship orders between 1-3 days from when the order is placed depending on stock availability. We’ll let you know if there’s any delay.

NOTE: we cannot take responsibility for lost or stolen goods.

INTERNATIONAL DELIVERIES

Please check out the Contact Us page and let us know where you are so we can accurately calculate shipping costs.

WARRANTY & RETURNS POLICY

RETURNS MUST INCLUDE THE FOLLOWING:

•             Copy of proof of purchase from www.surfgripd.com
•             Return authorisation number (RAN) issued by GRIPD
•             A brief written description of the reason for your return

FAULTY OR DAMAGED ITEM:

If you have received a damaged or defective item from us, please contact us immediately by email at info@surfgripd.com with a brief description of the item’s problem and your invoice number. We will issue you a return authorisation number (RAN) and supply you with the return address details. Please follow the simple return procedure and we will arrange an immediate exchange of product, repair or refund. Exchange can only be made where appropriate and if item is available. Repair will be made by GRIPD if required, and we will cover the cost of repairing the item if faulty. The delivery of the repaired or exchanged item back to the buyer will be covered by GRIPD. If a product is unavailable, a full refund will be issued on receipt of product in same manner as payment was made. Email us at info@surfgripd.com if required.

CHANGE OF MIND:

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at info@surfgripd.com within that time if you are not satisfied with your purchase so that we can resolve any problems. We will issue you a return authorisation number (RAN) and supply you with the return address details. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition with original packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you use a tracked and insured service. GRIPD will not be responsible for parcels lost or damaged in return transit. We reserve the right to refuse an exchange or refund and return the items to you without notification, if your return does not comply with our policy. A refund for change of mind will not include the costs incurred by GRIPD for the original delivery charges to the original address provided by the buyer. All refunds will only be exchanged to the purchasing cardholder. Refunds, exchanges or credits will not be accepted under any condition if you fail to meet our above policy procedures, due to a faulty item or change of mind. For all further enquiries please contact us at info@surfgripd.com